Can I return an item?
Yes, you have the right to cancel your order up to 14 days after receipt without giving any reason (right of withdrawal). After cancellation you have another 14 days to return your product. You will then be credited with the full order amount including shipping costs. Only the costs for returning from your home to the webshop are for your own account. These costs are approximately 7.25 per package, consult the website of your carrier for the exact rates. If you make use of your right of withdrawal, the product must be returned to Mippe with all accessories supplied and - if reasonably possible - in its original condition and packaging. To exercise this right, please contact us at email@example.com. We will then refund the order amount due within 14 days after registering your return, provided that the product has already been returned in good order.
How can I register a return?
If you make use of your right of withdrawal as described above, register your return by emailing us (within 14 days of receipt of the item). You can send an email to firstname.lastname@example.org stating the order number or use this form . You will then receive the return information by email.
What are the conditions of the return?
- Items must (if reasonably possible) be returned in their original condition and packaging. We may charge costs for any reduction in value that arises.
- Returns must be reported to us within 14 days of receipt.
Can I exchange an item?
Exchange is possible in consultation. For this you can contact us by sending an email to email@example.com . You do pay the costs of returning the item yourself.
Can a return be picked up?
We do not pick up items, you could inquire with the carrier.
When will the amount be refunded?
We aim to process the return within 3 working days after receipt and will refund the amount within 14 days after registration of your return, provided that the product has already been returned in good order. T he amount will be refunded to the account used for payment.
Can I return the item to you myself?
That is possible in consultation. For this you can contact us by sending an email to firstname.lastname@example.org . Of course you must adhere to the conditions of the return.